User Data Protection 

Albanian Prime Tours value the Personal Information (defined below) that you share with us. This document, hereby known as “Data Protection Policy” contains the purpose of the collection, use, disclosure, and the management of these information provided by you. The Personal Information Albanian Prime Tours uses will be in line with Personal Data Protection Act as our commitment to protecting your privacy and confidentiality. We may combine your Personal Information with other information for the purposes of providing products and services to you, or to improve our products, services, content, and advertising.

Any interaction, submission of information, use of travel services and purchase of travel packages and related products, as well as signing up for any marketing material offered by us (including the services and subscription to Albanian Prime Tours), you agree and consent to Albanian Prime Tours  (including its suppliers and/or agents) collecting, using, disclosing and sharing amongst themselves the contents of your Personal Information, and disclosing such Personal Information to Albanian Prime Tours authorized service providers and relevant third parties in the manner set forth in this Data Protection Policy.

This Data Protection Policy supplements but does not supersede nor replace any other consent you may have previously provided to Albanian Prime Tours  with respect to the contents of your Personal Information, and your consents herein are additional to any rights reserved by Albanian Prime Tours may have at law to collect, use or disclose your Personal Information.

Albanian Prime Tours reserves all rights to make changes and updates to the Data Protection Policy so that it is consistent with future developments to meet the industry trends, standards, and/or protocols, and/or any changes in legal or regulatory requirements without any prior notice. Subject to your rights at law, you agree to be bound by the prevailing terms of the existing Data Protection Policy. Albanian Prime Tours will be waived from any liability sustained by any individual who has given prior consent to us in accordance to the Data Protection Policy.

We may collect, use, disclose, transfer and store any information you enter on our website or give us through various means, including telephone calls, emails, enquiries or bookings at our respective Travel Centers, SMS, fax, post, and any platforms (including, but not limited to, digital platforms such as social media, e-forms, and platforms employed by Albanian Prime Tours used by Albanian Prime Tours from time to time (collectively the “Platforms”). The information which we collect includes information that can identify you (“Personal Data”), including, but not limited to, your name, contact numbers, passport number, postal and email addresses, contact preferences, and, if you make a reservation with us, your credit card information. We may also request you to provide us with information on your travel preferences, the loyalty, frequent flyer and/or car rental programmed which you participate in, and feedback, testimonials, photographs and videos of the tour(s) which you booked with us (together with the Personal Data collectively referred to as the “Personal Information”). You are not required to provide the Personal Information if we request it, and if you choose not to provide the requested Personal Information, we may be prevented from providing certain products or services to you.

Call Monitoring
Your telephone calls with us may be recorded or monitored for the purposes of quality control and staff training. The call recordings will be retained by us for as long as reasonably necessary and will then be deleted. Any Personal Information obtained from you during the call will be treated in accordance with the provisions of this Data Protection Policy.

We require this information to understand your needs and provide you with a better service. We will use your Personal Information for the following purposes:

•             to provide you with the products and services you request;

•             to provide you with travel confirmation, updates, and news;

•             to manage your account and transactions, including processing bills and providing travel notifications;

•             to communicate with you in general;

•             to respond to your queries and feedbacks;

•             to allow us to contact you for customer service, if necessary;

•             to measure interest in and improve our products, services, and website;

•             to notify you about special offers and travel-related products and services that may be of interest to you;

•             to customize your experience on our website;

•             to reward you as part of any reward and recognition programmed you choose to join;

•             to resolve disputes, collect fees, or troubleshoot problems;

•             to maintain our internal record keeping;

•             to prevent potentially prohibited or illegal activities;

•             to enforce our Terms and Conditions when you make a travel booking with us; and

•             as otherwise notified to you at the point of collection.

 Our Website Uses Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until the expiry date set, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end each user session, when the web browser is closed.

We use Google Analytics to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our website, and that allows us to be able to generate content you enjoy reading or watching.

We also use the Google AdWords code which enables us to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget to reach more of you who may like our content and/or products.

In addition to the above cookies, we use local shared objects, also referred to as flash cookies, on our website. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local shared objects are similar to browser cookies but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

You can always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie using these following methods, where applicable:

in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

You understand that blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer; for example:

in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Deleting cookies will have a negative impact on the usability of many websites. One of our goals in collecting this automatic information is to help customize your user experience. Our website may also use web beacons (also known as clear gifs or pixel tags), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, and to improve website performance. We may also allow our third-party vendors to use web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our website. This helps us to measure the effectiveness of our content and other offerings.

Our website may contain links to other websites of interest or websites owned or operated by third parties who offer travel-related products and services which do not operate under this Data Protection Policy. If you decide to use those links to leave our site, note that these third-party websites contain their own privacy policies and practices and their owners or operators are responsible for informing you about their privacy policies and practices. We are not responsible for the privacy policies and practices of websites owned or operated by third parties that are linked to our website. We recommend that you examine the privacy statements of such third-party websites to understand how they handle any information which they collect from you and contact its owner or operator if you have any questions or concerns about the third-party website. Upon leaving our site, it is not our duty to ensure the protection and privacy of any information you provide whilst visiting such sites.

If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible, at info@primetours.al We will promptly correct any information found to be incorrect.

 Withdrawal of Consent, Access, and Correction of Personal Data

We will use reasonable endeavors to ensure that the Personal Information which we hold about you is accurate, complete and up to date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Information. If you find that any Personal Information which we hold about you is incorrect, please notify us immediately.

If you:

•             have any questions or feedback relating to your Personal Data or our Data Protection Policy;

•             would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or

•             would like to obtain access and make corrections to your Personal Data records, please contact Albanian Prime Tours as follows: